In this episode of the CX Central Podcast Justin Tippett and Daniel Ord talk openly and honestly about Customer Experience including:

• Real-world learnings from conducting a range of CX classes (what people struggle with, what are the wow moments etc)
  
• A definition of what CX actually is (including a version that Daniel uses a lot in his classes)
  
• The difference between Customer Service and Customer Experience (so you’ll never be confused again!)
  
• Why it’s so hard to get traction on CX within organisations along with a hot tip on how to change it.
  

You can play directly in the browser below right now or you can find the Podcast in all your usual places to download and listen to later.

As well as listening to the podcast, you can also watch the interview on our new YouTube Channel or just click play below:

Quick links:

• Learn more about the CX Courses offered by Daniel Ord >
  
• Read some of Daniel’s articles on CX Central >
  
• Stay across articles, new podcasts, get special offers and more by subscribing to CX Central >