The CX Cast

The CX Cast


272: Forrester’s CX Index™ And Improving Customer Experience Quality

October 21, 2021

In this episode, we're joined by Principal Analyst Pete Jacques, Ph.D. to discuss his background, experience on Forrester's Customer Experience Index (CX Index™) team, and his coverage area on the Customer Experience Research team. His research spans from building stronger customer loyalty and trust through higher-quality customer experiences to CX measurement and KPIs.

Click the titles below for more on this topic:

The US Health Insurers Customer Experience Index, 2021
Delight The Right Customers To Build A Successful Business