The CX Cast

The CX Cast


217: Get Digital Accessibility Right

March 12, 2020

Companies faced over 2,200 lawsuits in 2019 for failing to make their digital properties accessible, so it’s no wonder firms are prioritizing accessibility. But it’s about more than legal risk — accessibility efforts have a long track record of yielding innovations that help all customers, a benefit commonly called the “curb cut effect.” In this episode we discuss with principal analyst, Gina Bhawalkar, about the benefits of digital accessibility and ways to get started to incorporate people with disabilities into your process to create better experiences.
Click the titles below for more on this topic:

* Get Accessibility Right: Recruit People With Disabilities Into The Design Process
* BLOG: Get Accessibility Right: Recruit People With Disabilities Into The Process


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