At the CommsDay Summit last month Tony Warren, Telstra Group Executive for Corporate Affairs, said NBN ‘s customer handover process was plagued with delays and disappointment. It’s of particular concern as the deadline looms for the disconnection of copper in the NBN’s first fibre service areas. Householders have till May 23rd to put their orders in and, even if they do, NBNCo still has to build the lead-in from the street.