De-Escalate - How to Manage Relationships | Conflict & Anger
Any person capable of angering you becomes your master; he can anger you only when you permit yourself to be disturbed by him.
~ Epictetus
Dr. Doug Noll - A successful trial lawyer-turned-mediator for 35 years, Noll gives you the secrets to calm an angry person of any age while remaining centered and calm yourself. His new book, De-Escalate, guides readers on how to keep your composure during a heated argument, and to withstand insults, provocations, and disrespect from others without losing your cool.

If you've ever lost an argument by losing it, it's because you haven't read or listened to Doug Noll. In a world more politically divided than ever, De-Escalate provides a simple, surefire way to communicate with others respectfully and productively, despite how tense a situation may be at first blush.
How To De-Escalate
In De-Escalate, Noll shares how to defuse conflicts quickly by focusing and targeting the emotions of the angry person rather than the words being said (or screamed). In this way, habitual, counterproductive, defensive and reflexive responses of anger and frustration on your part are circumvented - and cooler heads will likely prevail.
De-escalate Tools - Noll On The Reality Of Prisons
"I developed skills to de-escalate as a professional mediator to help very angry people make better decisions about the problems they faced.

Then I honed the skills in some of California's maximum-security prisons with inmates serving life sentences. With training, these insightful inmates have stopped violent fights, gang riots, arguments, and bullying using skills from De-Escalate. Dozens of inmates have told me that if they had learned these skills 10, 15, 20 years earlier, they would not be in prison today."
Practical De-Escalate Applications: The Prison of Peace Project
Noll, who holds both a JD and an MA, left his successful career as a lawyer to become a peacemaker. He is an award-winning author, teacher, trainer, highly experienced mediator, and co-founder of The Prison of Peace Project. This has been the most profound peace training Douglas has conducted thus far in his career. Inmates who have gone through his program have learned and applied deep, empathic listening skills, leadership skills, and problem-solving skills to reduce violence in their prison communities.

However, you don't have to be in prison to develop leadership skills and political acumen.

Books and Web site: Doug Noll

* www.DouglasNoll.com
* Doug Noll - Keynote and Emotional Intelligence Training - Speaking Engagements
* The Prison of Peace Project - Exemplary Prison Progress - Review This
* Elusive Peace: How Modern Diplomatic Strategies Could Better Resolve World Conflicts - Noll, Global Amazon Link - I hope he will return for commentary on this topic.
* De-Escalate: How to Calm an Angry Person in 90 Seconds or Less - Noll, Global Amazon Link
* Thinking Fast and Slow - Kahneman, Nobel Prize in Economic Sciences 2002, Global Amazon Link
* Deep Recovery: How to Use Your...