The Compassionate Geek
Latest Episodes
Attention! (and Bad Customer Service)
Word of the Week: Attention The word of the week is attention. As in, pay attention to what your customer is saying and doing. Thats part of the difference between good and bad customer service. Quot
How to Show Respect
Word of the Week: Respect The word of the week this week is respect. Respect comes in two forms. Probably, the most common way of thinking about respect is in how you feel about another person, based
“Shoulding” All Over Yourself and Misguided Self-Help Myths
Word of the Week: Should The word of the week is should, a popular topic in self-help circles. That probably seems a little odd, but heres why its the word of the week. Janet, my wife, and I were ta
How to Be a Powerful Uplifting Presence: A Positive Point of View
Were changing the format and the name of the Compassionate Geek blog starting with this post. You can think of the new format as a weekly motivational triple-play. In fact, thats what Im calling it
A Solution for Poor Customer Service
This is a story with a simple solution for poor customer service. I like word puzzles. The New York Times puzzles are an ongoing distraction for me, whether it’s a crossword puzzle or their accursed spelling bee. There’s even one called Vertex,
A Solution for Poor Customer Service
This is a story with a simple solution for poor customer service. I like word puzzles. The New York Times puzzles are an ongoing distraction for me, whether its a crossword puzzle or their accursed s
How to Improve Your Emotional Intelligence for Great Relationships
In a breakout session on how to improve your emotional intelligence at IT Nation Explore, an attendee commented, “You say to avoid saying things like, ‘You make me so happy’ or ‘you make me so angry’ because it gives power to the other person. Yet,
How to Improve Your Emotional Intelligence for Great Relationships
In a breakout session on how to improve your emotional intelligence at IT Nation Explore, an attendee commented, You say to avoid saying things like, You make me so happy or you make me so angry
Prime Time Management
The 4 Quadrants of Urgency and Importance How is your time management? Are you spending your time on activities that are important or are you wasting your time on activities that don’t matter? Author Stephen Covey’s urgency/importance four-quadrant tim...
Prime Time Management
The 4 Quadrants of Urgency and Importance How is your time management? Are you spending your time on activities that are important or are you wasting your time on activities that dont matter? Author