Steve Pohlman, interim Chief Supply Chain and Support Services Officer at Cleveland Clinic leads a multi-disciplinary team that managed complex supply chain disruption with simple concepts learned as a leader. While rolling out a new inventory management system during the pandemic, he reminded his teams to explain the need for change to stakeholders by leading with why. He states, “Once they understand the why and where we're going to end up, then they want to know the what and the how. And it's ideally doing it with them, not to them. We're not going to do this to you, we're going to do this with you.” Listen now.