On this episode of Between Two Wings we get to know Jason Rabinowitz, an aviation journalist and blogger who specializes in the passenger experience. Hear what nearly a decade in the industry has taught him about how pilots and airlines can put passengers at ease with better communications practices, as well as his thoughts on how the COVID-19 pandemic could change commercial travel in the long run.

https://www.youtube.com/watch?v=y1IlaXTowTE