Becker’s Healthcare Podcast

Becker’s Healthcare Podcast


Susan Murphy, Chief Experience Officer at University of Chicago - The Pritzker School of Medicine

January 15, 2022

This episode features Susan Murphy, Chief Experience Officer at University of Chicago - The Pritzker School of Medicine. Here, she discusses how patient experience has been changing before and during the pandemic, understanding that needs may be different for different types of populations but kindness, compassion, and caring for is almost always what matters the most for all patients.