Badass Unscripted - Find A Way Or Make A Way
“What else might work?” is to customer delight what “Yes, and…” is to improv. Great solutions are the result of breaking rules; forays into unknown, even forbidden territory. This flies in the face of compliance with established conventions and designs. Finding or making new ways is neither cost nor risk-free, but if you want the payoffs of Agile thinking and doing, you must accept these commitments.