Getting Butt Hurt Actually Costs you Money and Results.   Let’s think about why.

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• Inability to have frank discussions about improvement areas means that we stay blind to blind spots
  
• Only when we learn to view feedback as an opportunity to improve can we truly serve our customers
  

Happy Holidays to all of you loyal badass listeners!   Please stay safe - I'll look forward to seeing you in the new year!  I'll continue to publish episodes every Sunday night through the end of December and beginning of January.