Badass Agile

Badass Agile


Episode 79 - What Service Buys You

December 16, 2018

If you want to know the secret sauce to leadership and success in anything, I believe this is central - service.   Its time to visit this crucial concept so you can re-integrate it into your ongoing development.



  • Everyone talks vision, but few talk service

  • Service is shorthand for connecting with your customer’s value.  Get in their shoes, and figure out what they need and want.

  • Most importantly, take your focus off of yourself.

  • The benefits that accrue include trust, reputation, increased connectivity with others but most of all…very, very happy customers