The HCAHPS survey asks about the measure of responsiveness in a very specific way. It doesnt ask about responsiveness as it relates to how food trays are delivered, how medications are handled or how

What does it take to create a great patient experience and promote HCAHPS scores that reflect high quality of care? Patient experience is subjective. It’s subjective for you, for me, and for anyone who’s lying in a hospital bed.

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