There are five questions on the HCAHPS survey dealing with the discharge home, or the transition of care, and they all center around the patient’s level of understanding of their discharge instructions and your staff’s level of understanding of patient preferences. For improved HCAHPS scores, we need to recognize a problem with the discharge process: we, as health care providers, have designed the process for us and not for our patients.
Listen to the podcast to learn tactics for improving the discharge process or checkout the full video and article: Adjusting the Discharge Process for Improved HCAHPS Scores


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