The HCAHPS survey asks about the measure of responsiveness in a very specific way. It doesn’t ask about responsiveness as it relates to how food trays are delivered, how medications are handled or how transportation is provided throughout the hospital. The HCAHPS survey asks about responsiveness in two specific areas…
Listen to the podcast to learn what those are and for steps on improving your Responsiveness Score or checkout the full video and article: 2 Tactics for Improving HCAHPS Scores AND Overall Patient Experience

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