As the customer success industry explodes, there's an ever-increasing number of people looking to try something different, take the leap, and become a CSM from other fields. In this episode I'm joined

Today's guest has strong opinions on the way a company should measure their performance – in short, by being the best at helping customers not building software. In this episode I'm joined by Samuel H

The debate rages – should you have human-led, low-touch, self-serve, product-led or any number of other customer experience models? In this episode I'm joined by Con Cirillo to explore how he thinks a

Improving customer onboarding is the arguably the greatest growth opportunity for software companies who want to make their customers successful. In this episode I'm joined by Donna Weber, author of t

There’s one thread that keeps being pulled in my conversations with success leaders. Making customers successful requires a culture (not tactics) that puts the customer at the center of everything you

In this episode we’re joined by Jerry Henry to uncover the lessons he and his onboarding team have learned during the rapid growth of Sendoso.

At a time where everyone seems to be talking about scaling faster, it’s easy to forget that at the core of every business are people trying their best to help other people. In this episode I'm joined

In today’s world of commoditized software and infinite choice, the company that can become their customer’s trusted advisor is the company that wins. In this episode we're joined by Maranda Dziekonski

Welcome to Happy Customers. Tune in to hear what people inside some of the world's top companies are really doing everyday to go beyond the metrics and numbers on the balance sheet, collaborate across