Our conversation with Gorgias' Chris Lavoie draws new insights on how to zero in on the main things that make their customers' lives a lot easier. GORGIAS https://www.gorgias.com/ https://www.linkedin.com/company/gorgias/ --- Send in a voice message:

In this episode, we had a conversation with Syncro's Sales Manager Crystal Henkle.  It was such a delight to learn about Syncro's story on their approach both in marketing and customer service most especially coming from a sales standpoint.  SY

Together with Tier2Tech CEO Alex Permenter and COO Elizabeth Copeland, we've talked about their main strategy for building their clientele while building their business in spite of not having a marketing budget.  Listen and learn! Definitely, some fr

The IT Business Growth Expert, Blogger, and Thought Leader Richard Tubb of Tubb Blog shares with us his insights when he was running his own MSP business. We covered marketing, overcommunicating to your customers, getting referrals, and demonstrating your

For our pilot episode, we had the honor of having Derek Brown (former Microsoft executive and Founder/CEO of Pronto Marketing) join us together with Cory Brown (Co-founder/CEO of Simplesat).  In this conversation, we lay the foundations of how we def

The Customer Satisfaction Project is a podcast for anyone in the MSP or SaaS industry who is looking to find ways to elevate their customer service in non-traditional ways and to understand what it really takes to keep your customers deeply satisfied. --