Wilma Jones talks about why kindness is a powerful force in the work environment. If you have one kind person in the midst of those who are negative or don’t care, the things the kind person does can ripple and impact everyone else positively. Kindness is so powerful because it’s the only thing that changes not only the individual who is kind, and the person who receives the act of kindness, but it also positively impacts anyone who views that act of kindness.