Can't We All Just Get Along?
I'm Angry and I Want You to Know It! How to De-Escalate an Angry Encounter
August 14, 2020
You encounter the customer or colleague who has lost their cool. You don't want to sit and be the object of all that anger but you don't want to run away and hide either. What do you do?
This podcast we interview Josh Bath. Josh is a realtor in the
Each show examines a real life conflict case study that ends with tips, strategies and scripts to help listeners work through their own conflicts
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