Download MP3 (right-click and select Save Target As to download) Duration: 60 min. Flare 4 was just released today by Madcap Software. In this podcast, I talk with Sharon Burton — product manager at Madcap Software — about all the main features of the Flare 4 release. Flare 4 topics we...

Download MP3 (right-click and select Save Target As to download) Duration: 45 min. Having taken a three-month podcasting break, it feels good to be back. In this podcast, I talk with Charles Jeter and Heidi Hansen about what’s new in the field of technical communication. See the sections belo...

Rahul Prabhakar, editor of the TechCraft newsletter, which accompanies the Technical Writers of India listserv, published an interview with me in the latest issue (June 2008). You can read it here: Te...

Download MP3 Duration: 20 min. In this podcast, rich media specialist Todd O’Neill explains how to add video to your training and documentation deliverables. Many technical writers are intimidated b...

Download MP3 Duration: 10 min. With all the buzz about web 2.0 deliverables, it’s easy to get caught up in the frenzy and think we need to quickly create blogs, wikis, social networks, podcasts, vid...

Download MP3 Duration: 15 min. In this podcast, Joe Sokohl explains how to create user-centered documentation by contacting, observing, and interviewing users to gather information about what types o...

You can either listen to this post as a mini-podcast or just read it. They’re mostly the same, but not entirely. Download MP3 Duration: 7 min. I listened to a couple of podcasts back to back ton...

Download MP3 Duration: 15 min. IT project teams often need to increase collaboration and communication, but they’re hampered by the cubicle walls and other physical silos they set up in the work...

Download MP3 Duration: 27 min. Many content management projects fail because organizations are either too focused on tools before properly researching their needs and processes, or because they undere...

Download MP3 Duration: 15 min. XML, a way of tagging and structuring your content, can help solve a number of problems, including storing, mining, reusing, and sharing content. XML helps enable the in...